Data & Privacy

ace355 Privacy Policy

Your privacy matters to ace355. This Privacy Policy explains exactly what personal data we collect when you use the ace355 platform, how we use it, who we share it with, and how we keep it safe. We want you to feel confident that your information is handled with care every time you play on ace355.

Last updated: January 2025
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Your Data at ace355
Never sold to third parties
Encrypted in transit and at rest
Used only to run your account
You can request deletion anytime
Shared only with essential partners

How ace355 Protects Your Data

Six core principles that guide how ace355 handles your personal information.

Secure Data Storage

All personal data collected by ace355 is stored on secured servers with encryption at rest. Access to stored data is restricted to authorised personnel only, and all access is logged and monitored. Your account details, transaction history, and identity documents are protected at every level.

No Data Selling

ace355 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used solely to operate your account, process transactions, and improve the ace355 platform experience. That's it — no exceptions.

Encrypted Connections

Every connection between your device and the ace355 platform is protected by SSL/TLS encryption. This means that any data you send — including login credentials, payment details, and personal information — is encrypted in transit and cannot be intercepted by third parties.

Your Rights Over Your Data

You have the right to access the personal data ace355 holds about you, request corrections, and ask for deletion where applicable. To exercise any of these rights, simply contact the ace355 support team. Requests are handled within a reasonable timeframe and at no cost to you.

Minimal Data Collection

ace355 only collects the personal data that is genuinely necessary to operate your account and comply with applicable requirements. We do not collect data for the sake of it. If a piece of information is not needed to provide you with a service, ace355 does not ask for it.

Marketing Opt-Out

If you receive promotional communications from ace355 and no longer wish to receive them, you can opt out at any time. Simply contact the support team or use the unsubscribe option in any marketing message. Opting out of marketing does not affect your ability to use your ace355 account.


1 Introduction

ace355 is committed to protecting the privacy of every player who uses the platform. This Privacy Policy describes how ace355 collects, uses, stores, and protects your personal data when you register, log in, deposit, play games, or contact support on the ace355 platform.

By creating an account on ace355 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how ace355 handles personal data, please do not register or continue using the platform.

Plain language summary: ace355 collects only what it needs, uses it only to run your account and improve the platform, keeps it secure, and never sells it to anyone. You can ask to see, correct, or delete your data at any time.

2 Data We Collect

ace355 collects personal data in several ways — directly from you when you register or contact support, automatically when you use the platform, and from third parties such as payment processors during transaction verification.

The following table summarises the categories of personal data ace355 collects:

Category Examples How Collected
Identity Data Full name, date of birth, national ID number Registration form, KYC verification
Contact Data Mobile number, email address Registration form, support interactions
Financial Data bKash/Nagad/Rocket account number, transaction history Deposit and withdrawal processing
Technical Data IP address, device type, browser, operating system Automatically when you access the platform
Usage Data Games played, session duration, betting history Automatically during platform use
Communications Data Support chat logs, email correspondence When you contact ace355 support

ace355 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes and with your explicit consent.

3 How We Use Your Data

ace355 uses the personal data it collects for specific, legitimate purposes. Your data is never used in ways that are incompatible with the purposes for which it was collected. The main purposes for which ace355 uses your personal data are:

  • Account management: To create, maintain, and secure your ace355 account, including verifying your identity and age.
  • Transaction processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records.
  • Platform improvement: To analyse how players use ace355 and identify areas where the platform can be improved.
  • Fraud prevention: To detect and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform.
  • Customer support: To respond to your queries, complaints, and requests in a timely and effective manner.
  • Responsible gaming: To monitor gaming patterns and intervene where signs of problem gambling are identified.
  • Marketing communications: To send you relevant promotions and offers from ace355, where you have consented to receive them.
Marketing: ace355 will only send you promotional messages if you have opted in to receive them. You can withdraw your consent at any time by contacting support or using the opt-out link in any marketing message.

4 Legal Basis for Processing

ace355 processes your personal data on the following legal bases, depending on the purpose of the processing:

  • Contract performance: Processing necessary to provide you with the ace355 service you have signed up for, including account management and transaction processing.
  • Legal obligation: Processing required to comply with applicable laws and regulations, including identity verification and anti-money laundering requirements.
  • Legitimate interests: Processing carried out for ace355's legitimate business interests, such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
  • Consent: Processing based on your explicit consent, such as sending marketing communications. You may withdraw consent at any time.

5 Data Sharing

ace355 does not sell your personal data. However, in order to operate the platform effectively, ace355 may share your data with the following categories of third parties:

  • Payment processors: bKash, Nagad, and Rocket receive the financial data necessary to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
  • Game providers: Third-party game developers may receive anonymised usage data to support game performance and fairness auditing.
  • Identity verification services: Where KYC verification is required, your identity documents may be shared with a trusted verification partner.
  • Regulatory and law enforcement authorities: ace355 may be required by law to disclose certain data to regulatory bodies or law enforcement agencies. Such disclosures are made only where legally required.
  • IT and security service providers: Companies that provide hosting, security monitoring, and technical infrastructure to ace355 may have limited access to data as part of their service delivery.

All third parties with whom ace355 shares personal data are required to handle that data securely and in accordance with applicable data protection standards. ace355 does not permit third parties to use your data for their own marketing purposes.

6 Cookies

ace355 uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device when you visit the ace355 website or use the app. They help ace355 remember your preferences, keep you logged in, and understand how the platform is being used.

  • Essential cookies: Required for the platform to function. These cannot be disabled without affecting your ability to use ace355.
  • Analytics cookies: Help ace355 understand how players navigate the platform so improvements can be made.
  • Preference cookies: Remember your settings and preferences, such as language and display options.
  • Security cookies: Used to detect and prevent fraudulent activity and protect your account.
Cookie Control: You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using ace355, but some features may work differently.

7 Data Retention

ace355 retains your personal data for as long as your account is active and for a period after account closure as required by applicable regulations. The specific retention periods depend on the type of data and the purpose for which it was collected.

  • Account and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
  • Transaction records are retained for a minimum of five years from the date of the transaction.
  • Support communications are retained for two years from the date of the interaction.
  • Technical and usage data may be retained in anonymised form for longer periods for analytical purposes.

When personal data is no longer required and the applicable retention period has expired, ace355 securely deletes or anonymises the data so that it can no longer be linked to you.

8 Your Rights

As a player on ace355, you have the following rights in relation to your personal data. To exercise any of these rights, contact the ace355 support team with your request:

  • Right of access: You can request a copy of the personal data ace355 holds about you.
  • Right to rectification: You can ask ace355 to correct any inaccurate or incomplete personal data.
  • Right to erasure: In certain circumstances, you can ask ace355 to delete your personal data. Note that some data must be retained for legal compliance reasons.
  • Right to restrict processing: You can ask ace355 to limit how your data is used in certain circumstances.
  • Right to data portability: You can request your personal data in a structured, machine-readable format.
  • Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

ace355 will respond to all data rights requests within a reasonable timeframe. There is no charge for making a request. If a request is complex or numerous, ace355 may take up to 30 days to respond and will notify you if this is the case.

9 Data Security

ace355 takes the security of your personal data seriously. The platform employs a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

  • SSL/TLS encryption for all data transmitted between your device and the ace355 platform.
  • Encryption of sensitive data stored on ace355 servers.
  • Strict access controls ensuring only authorised personnel can access personal data.
  • Regular security audits and vulnerability assessments of the ace355 platform.
  • Two-factor authentication options for player accounts.
  • Continuous monitoring for suspicious activity and potential security incidents.
Your role in security: While ace355 takes every reasonable precaution to protect your data, you also play a role. Keep your password strong and unique, never share it with anyone, and contact support immediately if you suspect unauthorised access to your account.

10 Children

The ace355 platform is strictly for adults aged 18 and over. ace355 does not knowingly collect personal data from anyone under the age of 18. If ace355 becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed.

If you believe that a minor has registered on ace355, please contact the support team immediately so the matter can be investigated and resolved promptly.

11 Changes to This Policy

ace355 may update this Privacy Policy from time to time to reflect changes in the platform, applicable regulations, or industry best practices. When changes are made, the updated policy will be published on this page with a revised "Last updated" date.

For significant changes that materially affect how your data is used, ace355 will make reasonable efforts to notify registered players via their registered contact details. Continued use of the ace355 platform after a policy update constitutes acceptance of the revised Privacy Policy.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how ace355 handles your personal data, please get in touch with the support team:

For questions about responsible gaming, visit the Responsible Gaming page. For general questions about your account, visit the FAQ page.


Play with Confidence

Your Privacy is Protected — Start Playing

Now that you know how ace355 protects your data, join hundreds of thousands of Bangladesh players and start playing today. Register in minutes, deposit with bKash or Nagad, and enjoy a safe gaming experience.

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